Cancellations

Thank you for considering us as your dog’s friend while you’re busy or away from home.

We do have a 3 visit guarantee. So if you decide we are not the right service provider for you and/or your dog within the first 3 visits we will refund 100% of your membership fee. If you feel this is the case please let us know. You can call, email or click the ‘contact us’ button at the top of the page.

Daycare:

Any visit canceled before 6am on the date of service will not be charged for the visit. Any visit canceled at or after 6am on the date of service will be charged for the full cost of the visit. This is because we may have turned away other clients due to your dog’s reservation. Thank you for your understanding!

 

Overnight Care:

Any visit canceled more than 7 calendar days before the first date of service will not be charged for any services. Any visit canceled within 7 calendar days of the first date of service will be charged at full price for the dog’s entire stay. You will not be charged for any add on services scheduled during your dog’s stay. This is because we may have already turned away other dogs due to your dog’s reservation. This is also because our team members are paid on commission for overnight care. That means they are counting on the income for doing the overnights and may have turned away work at their other jobs ensure they had been available for your dog. Thank you for your understanding!

 

The Pickle Spa:

Any reservation attached to a day of daycare or overnight care will not be charged for cancellation. Any reservation made outside of daycare or overnight care services but cancelled before 6am on the date of service will not be charged for the reservation. Any reservation made outside of daycare or overnight care services but cancelled at or after 6am of the date of service will be charged for the reservation. Thank you for your understanding!

 

Party Room Rental:

Reservations for party rentals canceled within 24 hours will be charged at full price.

 

Looking for holiday information? You can find it here: Holidays

Location 12669 NE 85th Street, Kirkland, WA 98033 Phone (425) 298-4530 E-mail PicklesPlayland@gmail.com Hours DAYCARE: Mon - Fri 6am - 7pm & Sat / Sun by appt only 21+ INDOOR DOG PARK & LOUNGE: Sat & Sun during events only
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