Thank you for considering us as your dog’s friend while you’re busy or away from home.
We do have a 3 visit guarantee. So if you decide we are not the right service provider for you and/or your dog within the first 3 visits we will refund 100% of your membership fee. If you feel this is the case please let us know. You can call, email or click the ‘contact us’ button at the top of the page.
Rescheduling is considered a cancelation.
Any visit canceled before 6am on the date of service will not be charged for the visit. Any visit canceled at or after 6am on the date of service will be charged for the full cost of the visit. This is because we may have turned away other clients due to your dog’s reservation. Thank you for your understanding!
Overnight Care & Homestay visits:
Any visit canceled more than 7 calendar days before the first date of service will not be charged for any services. Any visit canceled within 7 calendar days of the first date of service will be charged at full price for the dog’s entire stay. You will not be charged for any add on services scheduled during your dog’s stay. This is because we may have already turned away other dogs due to your dog’s reservation. This is also because our team members are paid on commission for overnight care. That means they are counting on the income for doing the overnights and may have turned away work at their other jobs ensure they had been available for your dog. Thank you for your understanding!
Doggy Styles Grooming:
There is no charge for Doggy Styles Grooming visits cancelled or rescheduled by 6am 2 days before the day of grooming (ex. If your visit is scheduled on Monday you will not be charged for the visit if cancelled or rescheduled by 6am on Saturday morning). Visits cancelled or rescheduled within 2 days of the scheduled visit will be charged at 50% of the visit cost. This is because refilling that visit spot is highly unlikely. Our groomers are paid on commission. Cancellations and rescheduling can drastically affect a groomer’s ability to maintain their lifestyle, which makes for unhappy groomers. We don’t want out Pickle Crew to feel unappreciated or unhappy. Thank you for your understanding!
Party Room Rental:
Reservations for party rentals canceled within 24 hours will be charged at full price.
Looking for holiday information? You can find it here: Holidays